Privacy Policy

Business Name: Love And Liberty (Pty) Ltd

Website: www.katealexandra.co.za

Registered in: South Africa

Compliance: POPIA + General Global Best Practice

1. Introduction

Welcome to Love And Liberty PTY LTD

Your privacy matters deeply to us. We are committed to protecting your personal information and handling it with transparency, integrity, and respect.

This Privacy Policy explains:

• What personal information we collect

• How and why we use it

• How we store and protect it

• Your rights under South African law (POPIA)

• How to contact us if you have questions

By using this website, purchasing any of our products, or joining any of our programs or memberships, you agree to the terms outlined below.

2. What Personal Information We Collect

We may collect the following information:

2.1 Information you provide directly

• Name and surname

• Email address

• Phone number

• Billing address

• Payment details (processed securely by third-party providers; we never store full card numbers)

• Responses to forms, quizzes, surveys

• Messages or communication with us

• Information provided when booking sessions or joining a membership

2.2 Information collected automatically

• IP address

• Browser type and device information

• Cookies and tracking data (e.g., for analytics, preferences, advertising)

• Usage information: pages visited, time on site, clicks, navigation patterns

2.3 Sensitive information (only if voluntarily provided)

• Personal reflections or insights shared through coaching applications, forms, or questionnaires

• Any optional spiritual, emotional, or transformational context you choose to share

These are kept strictly confidential and used only for the purpose explicitly stated.

3. How We Use Your Information

We use your information to:

• Provide services, programs, coaching, and memberships

• Process payments and deliver digital products

• Send emails, updates, and relevant content

• Personalise your client experience

• Improve our website, content, and offerings

• Respond to queries, support requests, and customer care

• Comply with legal obligations

If you join our mailing list, you consent to receive emails from us. You can unsubscribe at any time.

4. Legal Basis for Processing (POPIA)

Under the Protection of Personal Information Act (POPIA), we process your data under one or more of the following legal bases:

• Your consent

• To fulfil a contract (e.g., delivering a purchased product or service)

• Our legitimate business interests

• Compliance with legal or tax obligations

5. Cookies & Tracking Technology

We may use cookies for:

• Website functionality

• Analytics (e.g., Google Analytics)

• Preferences

• Marketing and retargeting (e.g., Meta Pixel, TikTok Pixel)

You can disable cookies in your browser settings, but some features may not work properly.

6. Payment Processing

We use secure third-party payment gateways such as:

• Paystack

• PayFast

These providers process your payment information securely.

We do not store your full card details.

7. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal information, including:

• Encrypted storage where applicable

• Secure servers

• Strong password protocols

• Restricted access

• Using reputable third-party service providers

While we do our best, no method of online transmission is 100% secure.

8. Sharing Your Information

We do not sell your data.

We may share information with trusted service providers only when necessary, including:

• Email marketing platforms (e.g., Skool, Ivory.io, etc.)

• Payment processors

• Analytics providers

• Cloud storage tools

• Customer support tools

These providers are contractually obligated to keep your information safe.

We may disclose information where required by law or to protect our legal rights.

9. International Transfers

As a digital business, your data may be processed outside South Africa by our service providers.

We ensure adequate safeguards are in place for such transfers.

10. Retention of Data

We retain your data only as long as necessary to:

• Provide the service

• Meet legal or tax requirements

• Resolve disputes

• Maintain business records

You may request deletion at any time.

11. Your Rights (POPIA)

You have the right to:

• Access your personal information

• Correct or update your information

• Request deletion of your data

• Withdraw consent

• Object to processing

• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, email us via the contact us page found on this website.

12. Children’s Privacy

We do not knowingly collect or market to children under 18.

If you believe information has been collected from a minor, contact us so we can delete it.

13. Changes to This Privacy Policy

We may update this policy from time to time.

The latest version will always be posted on this page with the updated date.

14. Contact Information

For questions about this Privacy Policy or your personal information, please contact us via the contact us page.